Refund policy

Every item in the Pioneer Spirit Shop is printed or embroidered to order for you, so we can't accept returns or exchanges for wrong size or change of mind. Please check the size chart on each product before ordering.

Damaged, defective or wrong items. If your item arrives damaged, misprinted, or isn't what you ordered, email gear@wrestlelab.com within 30 days of delivery or pickup with your order number and a photo. We'll send a free replacement or a full refund.

Personalized items. Names print in all caps, with the spelling exactly as typed. Want different capitals? Email orders@wrestlelab.com. Please double-check spelling; we can’t replace items with a typo entered by the customer. We review every name before printing and will contact you if anything looks off. If you feel there was a mistake after ordering, email orders@wrestlelab.com right away with your order number. Orders usually go to print within 24 hours, and we’ll do our best to fix the name if yours hasn’t started printing.

Cancellations. You can cancel within 24 hours of ordering, if your order has not been sent to production, by emailing orders@wrestlelab.com with your order number and request.